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curriculum vitae

Gail A. Nugent, MSW

Professional employment

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2008-Present   Sharp Resolutions, Inc.
Mediator, Facilitator, Trainer and Conflict Coach
Panelist providing a variety of conflict resolution and consulting services
for schools, communities, government agencies, nonprofit organizations, businesses and individuals
2014-Present  Upland Unified School District
Ombudsman, ADR Facilitator and Consultant
Provide facilitation and consultant services for the special education department district-wide, including for the development and implementation IEPs
2007-2014   Norwalk-LaMirada Unified School District
Ombudsman, ADR Facilitator and Trainer
Provide ombudsman and alternative dispute resolution facilitation services to Norwalk-La Mirada Unified School District, which includes facilitating IEP meetings, working with staff and parents to resolve differences prior to filing and during process of filing, providing information and input into how to resolve disputes at all levels and conduct relevant training
1998-Present   California Department of Education, California Department of Rehabilitation and the Regional Centers of California
Mediator
Mediated approximately 300 matters related to the consumers of these agencies’ services
1998-Present   California Department of Education
Mediator
Conducted approximately 3000 mediations between parents and school districts on all issues related to students in special education
2013-Present   Federal Emergency Management Agency (FEMA)
ADR Advisor for FEMA’s ADR Cadre
Serves as a mediator, facilitator, conflict coach and trainer in natural disasters throughout the U.S. and its Territories as a FEMA Reservist

1989-Present   California School Districts and Government Agencies (Various)
Trainer and Curriculum Developer
Developed curriculum and trained numerous agencies and districts in dispute prevention, communication, negotiation and facilitation skills
1989-Present Nonprofits, Government Entities, School Districts and Businesses
Meeting Facilitator and Mediator
Served as a meeting facilitator and mediator in thousands of group and individual conflict settings
1989-Present Government Agencies and School Districts
Consultant and Conflict Prevention and Resolution System Designer
Consult with school districts and other agencies on alternative dispute resolution matters and assist them in systemic design which prevents disputes from arising, mediate ongoing conflicts, conduct dispute resolution training and coach employees in communication and other skills
1996-1998 Community Boards of San Francisco
Executive Director
Managed one of the largest community mediation programs in the country, including every aspect of service delivery, fund raising, volunteer management, staff management and program development; conducted trainings for organizations in conflict resolution, mediation, negotiation, communication, cultural diversity and meeting facilitation; facilitated meetings for churches, neighborhood organizations and government organizations throughout the San Francisco Bay area
1994-1996 Orange County Mediation Center
Executive Director
Managed all operaional aspects of the largest community mediation program in Orange County, California. Involved in every aspect of staffing, program design, fiscal management and fund raising; conducted trainings in mediation, dealing with commercial and workplace disputes and communication; facilitated meetings for community groups and for non-profit organizations
1989-1994 Los Angeles County Bar Association Dispute Resolution Services
Director, Community and Training
Responsible for the development and management of the mediation and training programs at ten sites in Los Angeles County

Education

  University of California, Los Angeles
Masters of Social Work
Community Organization and Administration
  California State Polytechnic University, Pomona, CA
Bachelor of Science

Professional Associations

American Bar Association Section of Dispute Resolution, Council Member

ADR San Diego, President and Board Member

Southern California Mediation Association, Board Member and Recipient of the Peacemaker of the Year Award